How to Fix Netflix Error UI-113: Refresh the Information Stored on Your Device
What Netflix error UI-113 means
You settle in on the couch, open Netflix on your smart TV, Roku, or Fire TV Stick, and instead of your profiles you get a gray screen that reads: "We're having a problem starting Netflix." The code underneath is UI-113, and Netflix's own help documentation describes it in one sentence: the information stored on your device needs to be refreshed. In plain terms, the data Netflix saved on that device — your login session, profile information, and the stored state it needs to open the app — has gone stale or become unreadable, and the app can't build a working session out of it.
UI-113 shows up almost exclusively on TVs and living-room devices: smart TVs, Roku, Fire TV, Chromecast, Blu-ray players, set-top boxes, cable boxes, and game consoles. These devices store app data aggressively and give you fewer ways to refresh it than a phone or computer, which is why this particular error family (UI-113, UI-800-3) clusters on them. Phones, tablets, and browsers almost never show UI-113, so if you only see it on one TV, that narrows the problem to that device's stored data.
The good news is that UI-113 is not an account problem. Your membership, profiles, watch history, and billing are completely untouched — the broken thing is only the stored data on this one device. You can prove that in under a minute: sign in at netflix.com on any other device, and Netflix will work normally. The steps below refresh the device's stored information from the fastest fixes to the most thorough ones. Work through them in order and stop as soon as Netflix opens.
Common causes
- Stale session data on the device: the login token and profile information Netflix cached on your TV expired or became unreadable — the most common trigger, and exactly what the error message is describing.
- Device left in standby for weeks or months: smart TVs and streaming sticks that are never truly restarted accumulate temporary session state until the stored information no longer matches what Netflix's servers expect.
- A botched app or firmware update: a Netflix app update or device software update that didn't install cleanly can leave mismatched stored data behind, so the app can't reconcile the old files with the new version.
- A network interruption during startup: sometimes the stored data is only part of the story — a router glitch, a dropped DNS lookup, or a VPN or proxy interfering with the connection can stop Netflix from opening and surface the same code.
- An aging built-in app on an old TV: smart TVs that stopped receiving firmware updates years ago run old Netflix builds whose stored-data format no longer matches Netflix's current servers, so the information looks stale no matter how recently it was saved.
How to fix Netflix error UI-113 — step by step
Work through these fixes in order. Steps 1–3 resolve the majority of UI-113 cases; steps 4–6 handle the stubborn ones.
- Rule out an account problem on another device. Before touching the TV, check whether the problem is your account or just this device. On a phone, tablet, or computer connected to the same Wi-Fi, open a browser and go to netflix.com, then sign in. If Netflix loads and plays there, your membership, billing, and profiles are fine, and the stored data on the TV or streaming device is the culprit. If you can't sign in on any device, fix the account issue first before continuing.
- Sign out of Netflix and sign back in. On the device showing the error, open the Netflix app and open the menu on the left side of the home screen. Choose Get Help or Settings, then select Sign Out and confirm. If you are stuck on the error screen itself, choose More Details, then Sign out or Reset. Close the app completely, reopen it, and sign back in with your email and password. A fresh sign-in replaces the stale session data the error is complaining about.
- Power-cycle the device with a full unplug. Standby mode does not clear stored session data, so a real restart is required. Unplug your smart TV, Roku, Fire TV Stick, Chromecast, Blu-ray player, set-top box, or game console from the power outlet — not just turned off with the remote. Leave it unplugged for at least one minute (three minutes if the device has no power button), then plug it back in, turn it on, and open Netflix. This clears the temporary state from memory and lets the device request fresh information from Netflix.
- Restart your home network. UI-113 can also be triggered when the network interrupts Netflix's startup handshake. Unplug your modem and router for 30 seconds. Plug the modem back in first and wait until its lights are steady, then plug the router back in and wait for the Wi-Fi network to return. Reconnect the device to your Wi-Fi — if it was already connected, use Forget Network and join again so it builds a fresh connection. If the device sits far from the router, try a wired ethernet cable to rule out weak Wi-Fi.
- Clear the Netflix app cache and data. On Android TV, Fire TV, and other Android-based devices, go to Settings > Applications > Manage Installed Applications > Netflix. Choose Clear Cache first and retry Netflix. If UI-113 persists, choose Clear Data — this resets the app to a fresh state, so you will need to sign in again afterward. On Roku, Apple TV, and most built-in smart TV Netflix apps there is no cache option, so move on to the reinstall step.
- Uninstall and reinstall the Netflix app. If clearing data did not help or isn't available, remove Netflix entirely and reinstall it from the device's app or channel store. On Roku, highlight the Netflix channel on the home screen, press the star (*) button on the remote, choose Remove channel, then re-add Netflix from the Channel Store. On game consoles and smart TVs, delete the app from the dashboard and download it again. A clean reinstall replaces every stored file, including corrupted ones the cache clear could not reach. Update the device's system software at the same time — an outdated firmware can keep causing stale-data errors.
Did this fix it? Quick checklist
- Netflix works on netflix.com from another device — confirming it's a device problem, not an account one
- You signed out of Netflix on the affected device and signed back in with a fresh session
- The device was fully unplugged from the wall for 1+ minutes — not just put to sleep
- The Netflix app was reinstalled clean from the device's app store as a last resort
If UI-113 survives all of this, the stored data may live somewhere the app can't reach on its own. Run a factory reset on the TV or streaming box as a final measure — this returns the built-in Netflix app to a clean state and clears every trace of the old information. If the error appears on every device in the house while other sites and apps work normally, restart your home network equipment once more, and if it persists, contact Netflix through their help center chat for a look at your account's device registrations.
Frequently asked questions
What does Netflix error UI-113 mean?
UI-113 means the information Netflix stored on your device needs to be refreshed. The app's saved session data — cached login data, profile data, and connection information — has gone stale or become unreadable, so Netflix cannot start properly. The on-screen message is usually "We're having a problem starting Netflix." It is a device-level problem, not an account problem.
Is UI-113 the same as UI-800-3?
They are closely related but not identical. Both are stale-data errors: UI-800-3 means the stored information is outdated or corrupted and the app cannot connect to Netflix, while UI-113 means the stored information needs to be refreshed before Netflix can start. The fixes overlap almost completely — sign out, power-cycle the device, clear the app data, and reinstall — so if the steps for one did not work, the steps for the other are worth trying.
Does Netflix error UI-113 mean my account is blocked or canceled?
No. UI-113 is never about your membership status, billing, or profiles. It describes the data stored on that one device only. The fastest way to confirm this is to sign in at netflix.com on another device — if Netflix works there, your account is fine and only the stored data on the affected device needs refreshing.
What if my TV has no sign-out option for Netflix?
On TVs where the Netflix app has no visible Sign Out button, open the Netflix home screen and use your remote to press Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. This brings up a hidden menu where you can sign out, restart Netflix, or deactivate the device. If that sequence doesn't work on your TV, a full power cycle — unplug the TV from the wall for a full minute — often refreshes the stored data without needing to sign out.
How do I fix UI-113 on a PlayStation or Xbox?
The same refresh steps apply. From the Netflix app on the console, open the left-side menu and go to Get Help, then Sign Out. Then fully power down the console — on PlayStation, hold the power button until it beeps twice; on Xbox, hold the power button for 10 seconds — and unplug it for one to two minutes. Restart your home network as well, then reopen Netflix and sign back in. If the error continues, delete the Netflix app from the console's storage and reinstall it from the PlayStation Store or Microsoft Store.